We actually read every message
Say hi.
We've got you.
Broke out? Curious about ingredients? Order went sideways? Whatever it is — we're real people and we respond fast.
Send us a message
Fills in about 60 seconds. We'll get back to you before your next breakout (joking — within 24 hours).
Response time
We're quick.
Our support team is human, not a bot. Expect a real answer within 24 hours on weekdays — usually much faster.
Orders & shipping
Fastest support track — reply in ~4 h
Skin questions
Our team knows the ingredients inside-out
Collabs & press
support@dottiskin.com — we love good partnerships
Not happy? We fix it.
60-day happy-skin guarantee
If your skin isn't happier within 60 days, we'll refund you — no receipt needed, no awkward questions. That's just how we do it.
Learn about returns →FAQs
Quick answers
Before writing — see if we've already answered it:
We pack your order within 1 business day. Standard delivery usually lands in 2–5 business days within Austria & the EU, a little longer for the rest of the world. The moment it ships, you'll get a tracking link by email so you can follow it to your door.
Yes — they're latex-free, fragrance-free, vegan and dermatologist-safe, designed with sensitive skin in mind. Reactions are rare, but if your skin flares at everything, patch a small test spot first to be sure.
As soon as your order ships, we email you a tracking link — tap it any time to see where your patches are. Can't find it? Check your spam folder, or send us your order number and we'll resend it right away.